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SHIPPING & RETURNS

FDM shipping and return policy

We Ship Worldwide!

Shipping Policy

Your purchase will be shipped out within 48 hours (2 business days) on all in stock items.  Weekends and holidays may impact our shipping schedule.  If you place an order on a Friday your order will be shipped out on Monday providing it is not a holiday.  If you have purchased a pre-order item you will be notified once it has been received by us, we will then ship the aircraft out to you the next business day

Return & Exchange Policy

If your item is defective,  you have 30 days from the arrival date of your shipment to return or exchange your product by sending the item(s) back to us.  All returns must be in new, unused condition.  All returns must be pre-approved before being shipped back.  Please email contact us via email, provide up with your name, invoice number and original date of purchase.

 

Please note it is the buyers responsibility to pay for return shipping.  Once the item has been received and inspected we will then process the refund for the purchase price plus any applicable taxes.  Any original shipping charge to have item initially shipped to you will not be refunded.   

 

We reserve the right to deny a return if the items are not in original condition.


All models are thoroughly inspected prior to shipment.   If  you receive a damaged or incorrect item, please contact us as soon as possible.  We will then attempt to resolve the issue(s) as quickly as possible.  The result will be made at our discretion.

Any pre-order cancellations/returns  are subject to a 20% restocking fee.

If an item is not delivered/refused because customs or duties were not paid by or wanting to be paid by the purchaser, they will be responsible for paying the shipping to them as well as the return shipping and a 20% restocking fee. 

What is not considered a reason for return: 

  • Parts (motors, wings, antennas, etc.) of fully assembled models may disassemble during transportation. This can easily be solved by re-inserting the loose part, with or without instant glue.

  • Boxes are not always in mint condition because of transportation to our warehouse from the manufacturer or from our warehouse to your address so a damaged box is not a valid reason for return.

  • Models are partially hand made, and will often have minor imperfections. Customers ordering models accept the presence of minor imperfections. 

  • If the manufacturer has missed details in the building process such as pantone colors are slightly incorrect, engines are the wrong model on the aircraft etc. unless the manufacturer has decided to recall the product.

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