*FREE SHIPPING!
*Some restrictions may apply.
January 2026 SHIPPING SPECIAL!
*CANADA - Spend a minimum of $200 and receive free shipping within Canada.
**UNITED STATES - Spend a minimum of $250 and receive free shipping
within the continental USA (must have physical address, no PO Box)
This promotion may end without notice. It cannot be combined with any other promotions.
P.O. Box delivery in Canada is not included "if" Canada Post services are unavailable due to labour disruptions.
We Ship Worldwide!
Shipping Policy
In-stock items: Orders ship within 48 hours (2 *business days).
*Business days are considered to be Monday to Friday please add a day(s) if holidays fall within those times.
Pre-order and Holiday Handling
Pre-order process
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Notification: We notify you when the pre-order item arrives in our warehouse.
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Dispatch: Pre-orders ship the next business day after receipt.
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Holidays: Shipments do not move on public holidays; processing resumes the next business day.
Guidance on Delays and Customer Expectations
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Be patient: Delivery windows are estimates; occasional delays can occur.
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Track your order: Use the tracking number provided to monitor progress.
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When to contact us: If tracking shows no movement for an extended period or delivery is abnormally late, reach out and we will investigate.
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What we’ll do: We will check carrier status, confirm shipment details, and update you with next steps.
FREE Local Pick Up
We have FREE local pick up in Winnipeg, Manitoba CANADA. At "Checkout" select "Local Pick Up" . Your purchase will then be shipped to our store at 301 Bowman Avenue in Winnipeg. from our Distribution Centre. You will receive an email when your purchase is ready for pick up.
Shipping to the USA & Internationally
Important — customs and import fees
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Buyer responsibility: Any customs duties, taxes, or import tariffs imposed by your country are the buyer’s responsibility.
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No returns for refusal: We cannot accept returns or refunds if a shipment is refused due to unpaid customs fees.
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Do your due diligence: Contact your country’s customs office to estimate fees and confirm import rules before placing an order.
Return & Exchange Policy
Returns and defective items policy
Customers have 30 days from the shipment arrival date to request a return or exchange for defective items. Refunds cover the cost of the item only; shipping charges paid by the customer are non‑refundable.
All returns require prior authorization from us and must be shipped at the buyer’s expense unless otherwise agreed. Returned items must be in new, unused condition.
We reserve the right to refuse returns that do not meet these conditions. We may request photographic evidence of damage or defect to assess eligibility for replacement or an equivalent model shipped at no charge. For pre‑order cancellations prior to shipment, refunds will include the item and shipping less a 5% banking/processing fee. If a shipment is refused or returned due to unpaid customs, duties, or tariffs, the purchaser is responsible for outbound shipping, return shipping, and a 20% restocking fee (must go through RMA process).
Return process (step by step)
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Contact us: Email with name, invoice number, and purchase date to request return authorization.
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Provide evidence: Send photos of the defect if requested.
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Receive RMA: We will issue return authorization and instructions.
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Ship item: Return the item in new, unused condition at buyer’s expense unless otherwise instructed.
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Inspection and resolution: We inspect the return and determine refund, replacement, or denial at our discretion.
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Refund timing: Refunds for approved returns are processed after inspection; shipping costs are not refunded.
What is not a valid reason for return
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Minor transport disassembly: Small parts (motors, wings, antennas) that come loose in transit; these can usually be re‑inserted.
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Damaged packaging: Scuffed or dented boxes from transit are not grounds for return.
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Minor imperfections: Small cosmetic variances from hand assembly or slight color/finish differences are expected.
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Manufacturer detail variances: Minor deviations such as slightly different paint tones or non‑critical model details are not valid unless the manufacturer issues a recall.
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Customs refusal: Refusing to pay customs, duties, or tariffs in the destination country is not a valid reason for return.