We Ship Worldwide!
*CANADA - Spend a minimum of $200 per complete order and receive FREE shipping within Canada.
*We reserve the right to change or end this proomotion without notice. It cannot be combined with any other promotions.
*Some restrictions may apply.
Shipping Policy
In-stock items: Orders ship within 48 hours (2 *business days).
*Business days are considered to be Monday to Friday please add a day(s) if holidays fall within those times.
Pre-order and Holiday Handling
Pre-order process
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Notification: We notify you when the pre-order item arrives in our warehouse.
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Dispatch: Pre-orders ship the next business day after receipt.
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Holidays: Shipments do not move on public holidays; processing resumes the next business day.
Guidance on Delays and Customer Expectations
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Be patient: Delivery windows are estimates; occasional delays can occur.
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Track your order: Use the tracking number provided to monitor progress.
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When to contact us: If tracking shows no movement for an extended period or delivery is abnormally late, reach out and we will investigate.
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What we’ll do: We will check carrier status, confirm shipment details, and update you with next steps.
FREE Local Pick Up
We have FREE local pick up in Winnipeg, Manitoba CANADA. At "Checkout" select "Local Pick Up" . Your purchase will then be shipped to our store at 301 Bowman Avenue in Winnipeg. from our Distribution Centre. You will receive an email when your purchase is ready for pick up.
Shipping to the USA & Internationally
Important — customs and import fees
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Buyer responsibility: Customs, duties, taxes, imposed by your country are the buyer’s responsibility.
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No returns for refusal: We cannot accept returns or refunds if a shipment is refused due to unpaid customs fees.
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Do your due diligence: Please contact your country’s customs office to estimate fees and confirm import rules before placing an order.
Return & Exchange Policy
Returns and defective items policy
Customers have 30 days from the shipment arrival date to request a return. Refunds cover the cost of the item only; shipping charges paid by the customer are non‑refundable.
All returns require prior authorization from us and must be shipped at the buyer’s expense unless otherwise agreed. Returned items must be in new, unused condition as was shipped to you.
We reserve the right to refuse returns that do not meet these conditions.
Return process changed mind (step by step)
We want you to love your purchase. If for any reason it’s not quite right, you’re welcome to return it within 30 days of receiving it, as long as it’s still in new, unused condition just like when it arrived.
Please note that all shipping charges are the responsibility of the purchaser.
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Contact us: Email with name, invoice number, and purchase date to request return authorization.
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Receive RMA: We will issue return authorization and instructions.
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Ship item: Return the item in new, unused condition buyer pays for return shipping
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Inspection and resolution: We inspect the return and determine that the item is in new, unused condition.
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Refund timing: Refunds for approved returns are processed after item has been received and inspected.
Return process damaged item (step by step)
If your item arrives damaged, we’ll happily replace it for you, as long as we still have it in stock.
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Contact us: Email with name, invoice number, and purchase date to request return authorization.
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Provide evidence if damaged: Send photos of the defect. From there will advise you on the next steps.
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Receive RMA: We will issue return authorization and instructions.
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Ship item: You may be asked to return the item unless otherwise instructed.
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Inspection and resolution: Once we receive the item (if requested) we will ship out a replacement.
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Non in Stock: If we do not have stock we may ask if there is another item that you would want or provide a complete refund.
What is not a valid reason for return
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Minor transport disassembly: Small parts (motors, wings, antennas) that come loose in transit; these can usually be re‑inserted.
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Damaged packaging: Scuffed or dented boxes from transit are not grounds for return. We will do our best to ensure your purchase is properly packaged and contents are protected.
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Minor imperfections: Small cosmetic variances from hand assembly or slight color/finish differences are expected.
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Manufacturer detail variances: Minor deviations such as slightly different paint tones or non‑critical model details are not valid unless the manufacturer issues a recall.
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Customs refusal: Refusing to pay customs, duties, or tariffs in the destination country is not a valid reason for return.
Returns or exchanges with price differences
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Returns/Exchanges under $10: you will be provided with a credit note/checkout code for a future purchase
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Returns/Exchanges over $10: you will be provided with a credited to your original payment method or e-transfer (in Canada only).